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General frequently asked questions

Ensure a hassle-free rental with the Full Cover optional package. It covers all necessary insurance, including at least €5 million in additional liability coverage, collision damage waiver, and theft protection. Although you pay the excess upfront, we'll refund it, even covering damage to windows, tires, the undercarriage, or the roof, as well as towing and vandalism costs. Enjoy unlimited mileage and peace of mind.

While renting without a credit card was once difficult, many global suppliers now accept debit cards for payment and deposit, provided they're Mastercard or Visa. If you lack a credit card, check the Payment Policy in the Rental Conditions to confirm acceptance of debit cards. Note that you cannot use another person’s credit card for the deposit.

There are two things you should use to determine which supplier to rent from - reviews and the Rental Conditions. We ask every customer to rate their rental experience after they drop off the car and show their ratings when you search for a car. If you want to be sure you get great service, look for the Recommended badge which we award to the top suppliers in each location. You should also check the Rental Conditions to make sure the rental supplier you choose works best for your requirements.

The minimum age to rent varies by location, often starting at 25. Some places allow drivers as young as 19 or 21. Additionally, a valid license held for 1-2 years is typically necessary. Maximum age limits may apply as per local provider insurance policies. Always check specific rental conditions to confirm.

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